QQPH Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy describes how qqph ("we," "us," "the Platform") — operated at qqph.best — collects, uses, stores, and protects the personal information of users ("you," "Player") who access or register on the platform. It applies to all users of the qqph website, mobile browser platform, and any related services.

QQPH is committed to protecting your privacy and handling your personal data with care and respect. We operate in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its implementing rules, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account or using any part of the qqph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform and do not register.

2. Personal Data We Collect

QQPH collects personal information in several categories depending on the nature of your interaction with the platform. Below is an overview of what we may collect:

2.1 Identity and Contact Information

• Full legal name
• Date of birth
• Valid government-issued identification (e.g., PhilSys ID, passport, driver's licence)
• Registered email address
• Mobile phone number
• Residential address in the Philippines

2.2 Financial and Payment Information

• GCash account number or Maya account details
• Bank account details for InstaPay or PESONet transfers (BDO, BPI, UnionBank, and others)
• Card details (last four digits, card type) for Visa or Mastercard transactions
• Transaction history, deposit amounts, withdrawal requests, and wagering records

2.3 Account and Platform Activity Data

• Username and account preferences
• Login timestamps and session duration
• Game history across all qqph product categories
• Bonus claims, promotional activity, and wagering records
• Support chat transcripts and email correspondence

2.4 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 9)
• Referring URLs and navigation behaviour on the platform

3. How We Collect Your Data

QQPH collects your personal data through several channels:

• Directly from you: When you register an account, complete identity verification, make a deposit, submit a withdrawal request, contact support, or otherwise interact with the qqph platform.
• Automatically: Through cookies, web analytics tools, and server logs when you browse or use the platform. This data helps us understand how the site is used and improve the experience.
• From third parties: From payment processors and banking partners during transaction verification, and from identity verification service providers during KYC checks. We only receive the data necessary for these specific purposes.
• From publicly available sources: In limited cases where fraud prevention or compliance obligations require us to cross-check information.

4. Why We Use Your Personal Data

QQPH processes your personal data only for specific, legitimate purposes. The table below summarises the main processing activities and the purpose behind each:

QQPH will not use your personal data for any purpose not listed above without first updating this policy and, where required by law, obtaining your consent.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, qqph relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations to you under the qqph Terms and Conditions — such as account creation, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — where our interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and any non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time.

6. Who We Share Your Data With

QQPH does not sell your personal data. We share data only where necessary and with appropriate safeguards in place. The following categories of third parties may receive your data:

6.1 Payment and Banking Partners

To process deposits and withdrawals, qqph shares relevant payment information with our payment service providers. This includes GCash and Maya operators, BancNet-connected banks for InstaPay and PESONet, and card payment networks. These partners are contractually bound to use your data only for the purpose of processing transactions.

6.2 Identity Verification Providers

QQPH uses licensed third-party KYC and identity verification services to confirm your identity and age. These providers process your identification documents and return a verification result to qqph. They are not permitted to retain or further use your documents beyond what is necessary for the check.

6.3 Regulatory and Law Enforcement Bodies

QQPH may be required by law or regulatory directive to disclose personal data to Philippine government agencies, including PAGCOR, the NPC, the AMLC, or law enforcement authorities. We will comply with such requests where they are lawful and properly issued.

6.4 Technology and Hosting Providers

Our platform infrastructure relies on secure third-party hosting and technology service providers. These providers may have access to certain data to perform their services but are contractually restricted from using it for any other purpose and are bound by strict confidentiality and data protection obligations.

7. How Long We Keep Your Data

QQPH retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. In practice, this means:

• Active accounts: Personal data is retained for the full duration of the account's active status plus any required post-closure retention period.
• Closed accounts: Following account closure, qqph retains identity and transaction records for a minimum of five years in compliance with AML regulations and tax record-keeping requirements.
• Support communications: Chat transcripts and email correspondence are retained for up to three years from the date of the communication.
• Marketing data: Where consent has been withdrawn, marketing-related data is removed from active contact lists promptly, though underlying account data may be retained as described above.

When data is no longer required and there is no legal obligation to retain it, qqph deletes or anonymises it securely.

8. How We Protect Your Data

QQPH implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your device and the qqph platform
• Encryption of sensitive data at rest on our servers
• Role-based access controls ensuring that staff can only access the data necessary for their specific responsibilities
• Regular security audits and vulnerability assessments
• Two-factor authentication options for your qqph account
• Continuous monitoring for suspicious activity and potential breaches

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, qqph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

You also have a role to play in protecting your account. Use a strong, unique password for your qqph account, enable two-factor authentication where available, and never share your login credentials with anyone. QQPH staff will never ask for your password.

9. Cookies and Tracking Technologies

QQPH uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how the platform is used.

9.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login sessions, security, and payment processing. These cannot be disabled without disrupting the service.
• Analytics cookies: Help us understand how players navigate the qqph platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences — such as language settings and game history filters — so you don't have to reset them each session.
• Marketing cookies: Used with your consent to personalise promotional communications and display relevant offers. You can withdraw consent for these at any time.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies may impair your ability to use the qqph platform fully. For analytics and marketing cookies, you can also update your preferences through your qqph account settings.

10. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qqph. We take these rights seriously and have processes in place to respond to requests promptly.

To exercise any of these rights, contact the qqph Data Privacy team at support@qqph.best with the subject line "Data Privacy Request." We aim to acknowledge requests within 72 hours and resolve them within 30 days. Identity verification may be required before processing your request.

11. Minors and Age Restriction

The qqph platform is strictly for persons aged 21 years and above. QQPH does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on the qqph platform or that personal data of a minor is being held by us, please contact us immediately at support@qqph.best so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor the online activity of minors in their household and to implement appropriate parental controls on devices used to access the internet.

12. Changes to This Privacy Policy

QQPH may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the qqph website prior to the changes taking effect. The effective date at the top of this page will always reflect the most recent update.

Your continued use of the qqph platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically so you stay informed about how your data is handled.

13. Contact Us — Data Privacy Enquiries

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by qqph, please reach out to our team:

• Email: support@qqph.best (subject: "Data Privacy Request")
• Live Chat: Available directly on the qqph platform when you are logged in
• Response Commitment: We acknowledge privacy-related requests within 72 hours and aim to resolve them within 30 calendar days

For formal legal or regulatory correspondence relating to data privacy, please use the email above and clearly mark your communication as "Legal — Data Privacy." We will route your message to the appropriate person.

You also have the right to escalate unresolved concerns directly to the National Privacy Commission of the Philippines via their official website and complaint channels.